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After-Hours Veterinary Answering Service

24/7 telephone answering service for veterinarians

24/7 telephone answering service for veterinarians

At Absent Answer, we specialize in caring for pets and their people 24/7. As your trusted partner, we provide seamless veterinary telephone support, ensuring no call goes unanswered.

Answering service virtual receptionist smiling while taking calls

Veterinarian Telephone Answering Service

Running a busy veterinary practice involves more than just caring for animals; it requires managing countless phone calls, scheduling appointments, and ensuring emergency situations are swiftly handled. Absent Answer understands these unique challenges. We provide a tailored veterinary call center solution that not only supports your practice around the clock but also caters to the specific needs of pet owners. 

Our virtual veterinary receptionist service integrates with your day-to-day operations, helping manage appointment bookings, overflow calls, and even after-hours emergencies. This way, your focus can remain on delivering top-notch care to the furry, feathered, and scaled family members that walk through your door.

Our veterinary call-answering services can provide: 

Around-the-Clock Coverage

When running a veterinary practice, caring for animals doesn’t just stop at 5 pm. Our answering service ensures consistent communication, 24/7, so your clients always have a reliable point of contact. This means you can concentrate on the medical care your patients need, while we answer phone calls.

Cost-Efficient Office Management

Balancing the diverse roles within a vet office can be challenging, particularly when managing costs. By leveraging our veterinarian answering service, you can streamline your office operations, reducing the need for additional in-house reception staff and the associated expenses.

Superior Client Care

We understand that pet owners value prompt, compassionate responses, especially when it involves their pets’ health. Our virtual receptionists excel at delivering exceptional customer service, addressing each caller with the understanding and empathy they deserve, thereby bolstering the reputation of your practice.

Graphic with an alert icon, stop watch, and ringing phone

Prompt Handling of Emergency Calls

In veterinary medicine, emergencies are often a daily occurrence. Our answering service ensures urgent calls are immediately directed to the appropriate party based on your guidelines. This allows you to quickly react to critical situations, making a tangible impact in your patients’ lives.

Building Trust with Every Call

In the world of veterinary medicine, trust is as essential as medical expertise. Pet owners entrust their furry friends’ health to veterinarians, and this trust is amplified when every phone call is handled professionally.

At Absent Answer, our call center ensures each caller, whether it’s a regular check-up call or a non-emergency question, is given the same attentive service. We not only help manage your calls during regular business hours but also assist in building trust with every pet owner we speak to.

Woman walking into vet's office with her dog and shaking the veterinarian's hand
Customer service agent taking calls in a call center

Adding a Human Touch to Pet Care

While your practice is dedicated to caring for animals, we understand the importance of human interactions in your business. Our answering service provides a human touch, comforting worried pet owners and managing their concerns with empathy and understanding.

Just like human patients, every pet deserves a seamless healthcare experience, and our answering service can help you provide just that.

Veterinary Call Center Features

Featured Veterinary Answering Services

24/7 and After Hours Answering

The veterinary office isn’t a 9-5 job, and neither is ours. Animals don’t adhere to human schedules and emergencies can happen at any time.

Our after-hours veterinarian answering service is there 24/7 to ensure your clients are heard, even when the office is closed. From after-hours calls to holiday coverage, we’re always ready to assist your clients, helping your office provide superior customer care.

Answering service agent taking after hours calls
Virtual receptionists taking calls in a call center

Emergency Answering Service & Call Dispatching

Pet emergencies can be terrifying experiences for pet owners. Our call center is equipped to handle these tense situations, providing calm, professional assistance. We follow your protocols to dispatch emergency calls to your on-call veterinarian or a designated animal hospital, ensuring immediate attention.

Appointment Scheduling

Managing a vet’s busy schedule can be a challenging task, especially during peak times. Our virtual receptionists take over this crucial role, managing non-emergency calls and scheduling appointments, ensuring your office runs smoothly and callers aren’t left waiting.

Hand holding smartphone with scheduling app open
Veterinarians listening to dog's heart in clinic

Virtual Receptionist & Overflow Support

Our live virtual receptionists provide quality customer service to enhance your patient experience. They handle everything from answering basic inquiries to complex questions, freeing up your office staff to focus on treating animals. New clients will feel welcomed, and existing ones will feel valued.

Even the most efficient office staff can become overwhelmed during busy periods, leading to missed calls or rushed conversations. Our overflow support ensures that every call is handled with care, letting your team focus on what they do best – caring for animals. With our overflow answering service, you can provide top-notch service without the stress.

How It Works

Leading Veterinary Answering Service for Your Practice

Choosing the right veterinary answering service is a pivotal decision in the successful running of a veterinarian practice. As an industry leader, Absent Answer understands the unique communication requirements of veterinary clinics, large animal hospitals, and independent veterinarians.

We are dedicated to ensuring no caller is left waiting and every pet owner feels valued. Our commitment:

  • Answering calls with empathy and professionalism
  • Scheduling appointments promptly and accurately
  • Taking and delivering messages in real-time
  • Providing callers with essential information

Expand Your In-House Team With Absent Answer

Our answering services are designed to function seamlessly as an extension of your in-house team. Whether your office is bustling with activity or your team is out on house calls, we are here to provide consistent, quality service to your customers.

The benefits of having us as part of your team include:

  1. Elevated Client Retention: Our dedicated support enhances client retention rates, a vital aspect of any successful business. By providing personalized and responsive care to your clients, we foster strong relationships, instill trust, and encourage loyalty.
  2. Streamlined Practice Efficiency: Another important benefit is that your veterinary practice experiences a boost in overall efficiency. Our experienced agents efficiently answer calls, handle inquiries, book appointments, and perform routine tasks that help your office run smoothly.
  3. Professional Call Management: Every call is answered promptly and professionally by our trained agents, reflecting the high standards of your business. Our team ensures that each caller feels valued and receives the attention they deserve, creating a positive and lasting impression of your practice.

A Partner for Small Businesses and New Veterinarians

For small businesses or new veterinarians establishing their practices, our phone answering services can be particularly beneficial. We handle incoming calls, deliver messages, and help build a stellar reputation for your practice. The value we bring extends beyond handling calls – we are your practice’s professional representation over the phone.

Supporting Growth in Your Veterinary Clinic

Partnering with Absent Answer can contribute significantly to the growth of your veterinary clinic or animal hospital. A virtual receptionist can help attract new customers while keeping current ones satisfied. Our answering service can help answer calls and relieve administrative duties, even on a limited budget. Remember, in the veterinary industry, customer satisfaction is synonymous with successful business growth.

Your Success Is Our Priority

Veterinarians play a vital role in our society, and we’re here to support you. With Absent Answer, you’re aligning with an industry leader that cares about your business success as much as you do. Trust us to be there for your customers – and their pets – when they need it most. Your reputation as a compassionate, responsive veterinary practice is our top priority. Let Absent Answer take care of your calls, so you can focus on providing excellent care for our furry friends.

Frequently Asked Questions

Investing in a veterinary answering service is both cost-effective and value-adding. Our packages start as low as $63 per month, a fraction of the cost compared to hiring a full-time receptionist. Considering the average annual salary of an in-house receptionist is around $37,000, you can see significant savings by utilizing our service.

However, the cost savings go beyond just salaries. Additional financial considerations include employee benefits, training, and overheads like office space and equipment. Our service eliminates these extra expenses, resulting in potential savings of tens of thousands of dollars each year.

Moreover, with our answering service, you get 24/7 coverage, a benefit that’s not typically feasible with a single in-house receptionist. This extended service helps ensure you don’t miss opportunities that can result from after-hours calls, translating to even more savings and potential revenue for your practice.

Our veterinary answering service is designed to support your practice around the clock, ensuring no call goes unanswered, no matter the hour. We understand that pet owners may have concerns and needs that arise outside of standard business hours. That’s why our answering service operates 24/7, providing immediate, professional responses to your clients’ calls, even after your office has closed for the day.

Whether it’s addressing non-emergency queries, scheduling appointments for the next day, or connecting pet owners with emergency services, our trained professionals are always ready to provide an effective, empathetic response. This way, your clients receive uninterrupted service, and your veterinary practice extends its availability without putting additional strain on your team.

Handling emergency calls is a key part of our veterinary answering service. Our team is trained to quickly identify urgent situations and promptly dispatch the necessary information to the appropriate parties based on your practice’s protocols.

We understand that during emergencies, clear communication and swift action are crucial. Therefore, we ensure that our call handlers are well-versed in your emergency procedures. With us, pet owners can have peace of mind knowing that their urgent calls will be handled with the utmost care and professionalism.

Small veterinary practices can gain significant benefits from utilizing our answering service. Firstly, it provides a cost-effective solution for managing calls, scheduling appointments, and answering client queries without the need for additional full-time staff. This can be particularly advantageous for smaller practices operating on a tighter budget.

Secondly, our service can enhance your client service and satisfaction. With our team managing calls, your in-house staff can focus on providing exceptional care to the animals they’re treating. Also, with 24/7 coverage, your clients can always reach out to a real person, enhancing their trust and loyalty to your practice.

Thirdly, our service provides scalability. As your practice grows, call volumes may increase. Our answering service can seamlessly handle this growth, providing consistent quality service to your clients without the need for you to constantly hire and train additional staff.

Overall, our veterinary answering service allows small practices to operate more efficiently and professionally, creating a better experience for both your team and your clients.

Get Started Today

Impress your callers and deliver excellent customer service on a budget with Absent Answer.

Delivering Veterinary Answering Services Nationwide – From Our Base in Florida

At Absent Answer, our reach extends across the United States, delivering professional telephone answering services to veterinary practices irrespective of location. Although our roots are planted firmly in sunny Florida, geography does not limit our services. Whether you are operating a small animal clinic in the heart of Miami or running a large veterinary hospital in Seattle, we are equipped to handle your call-answering needs.

As a premier Florida veterinary answering service, we serve clients across the United States, ensuring your furry patients and their owners receive the best customer service. We understand the challenges of managing a veterinary practice, and our mission is to make your operations smoother, freeing your time to focus on your primary function – providing care to animals.

Abstract map of the USA with lines connecting different dots/cities