After Hours Answering Services Solutions
24-Hour Live Answering Service:Absent Answer offers a wide range of service levels for businesses and individuals who need to stay in touch.
Messaging Services:Never worry about the accuracy of your messages with our highly trained call center professionals. Your messages can be dispatched via a variety of methods: text messaging to your cell phone for PDA, sending emails, faxing messages. Absent Answer's automated message routing program eliminates human error when dispatching to multiple on call staff.
Customer Support:Every time a phone goes unanswered, businesses of any size lose potential customers and money. We can help to make sure this never happens to you. Live representatives get the right information and help take care of your customers’ needs. We offer both inbound and outbound customer service.
Help Desk Services:Commonly referred to as Level 1 Tech Support, many technology companies find that 90% or more of technical support issues can be resolved with the simplest of instructions. Absent Answer agent fills out a "trouble ticket" identifying the level of importance and then notifies the appropriate staff.
Virtual Secretary:Business owners are constantly on the go and in need of a reliable, professional secretary to handle all the tasks of an in-house assistant, but without the overhead. Absent Answer can provide your growing business with a remote office assistant from our very own fully-equipped office.
At a fraction of the cost of staffing a full-time assistant, you can get our services 24 hours a day, 7 days a week. Absent Answer acts as your secretary in answering phone calls, but we can also handle many more tasks!