Professional telephone answering services for property managers from Absent Answer. Our property management answering service delivers a 24 hour live operator solution for real estate companies, landlords, apartment communities, and property management firms looking to maintain a professional telephone presence without the cost.
24 Hour Property Management Call Center Solutions
Our property management call center never closes. Our team of professional live operators are available 24 hour a day, 365 days a year to take calls on behalf or your office. We provide property managers with a variety of telephone answering solutions, including:
- After hours property management answering services
- Property management daytime virtual receptionist services
- Maintenance hotlines and emergency call dispatching
- Property management appointment scheduling
- Message taking and call routing for landlords
- Phone trees and automated voice systems for apartment communities
- And more!
Regardless the situation or type of calls you expect, we have the personnel, experience, and technology required to ensure each and every call is answered live and handled per your expectations.
Dispatching Maintenance Calls Directly to Your Vendors
Every company dreads getting an emergency maintenance call from one of their properties. At Absent Answer, our dispatchers are responsible for making sure that these calls are quickly routed to the appropriate vendor so that pressing maintenance issues are fixed in no time.
When a property maintenance call comes in from one of your tenants, we will follow your instructions to determine whether the issue needs to be dispatched to a maintenance vendor immediately or wait for regular business hours. If the issue is time-sensitive and requires immediate attention, we’ll get to work contacting the appropriate vendor on your behalf.
Services We Provide Include:
- Centralizing all of your maintenance calls to a single phone number 24/7
- Dispatching emergency maintenance calls directly to your vendors, saving you valuable time
- Tracking the status of all dispatched work orders 24/7 using your web-based software
Helping Property Managers Respond Quickly and Professionally
Property management firms have numerous responsibilities and can find it challenging to balance day-to-day operations with the myriad of complaints, maintenance issues, and new tenant inquiries that come in by phone. At Absent Answer, our goal is to help property managers do more with less, answering calls in their name and providing the level of customer service their customers have come to expect. We answer every call live and handle it per your instructions.
Never Send Important Property Management Calls to Voicemail
When you work with Absent Answer, you ensure that every calls is handled per your expectations, and that situations requiring an immediate response receive prompt attention. We can immediately text, email, call, or page on-call maintenance personnel, contractors, employees, or other points of contact depending on the nature of the call. We can also function as the intermediary between your staff and callers, ensuring messages are relayed quickly and accurately, all while helping you to maintain a paper trail and minimize the time spent on the phone handling administrative distractions.
For One Property or Multiple, Everything is 100% Customizable and Scalable
Whether you have a single apartment building in need of a maintenance hotline or multiple properties requiring 24 hour coverage, our property management call center is capable of tailoring a solution to meet your needs. Every element of our call answering services are customizable, from the way we greet callers to the information we collect and the instructions we follow.
Our live answering services are also scalable to meet the growing needs of your property management company. We can take overflow calls when you’re marketing campaign generates more tenant interest than you were expecting; we can handle the influx of maintenance calls that arise when a construction project goes awry; we can setup additional numbers for each of your properties as you expand your portfolio. We strive to be your long term call center partner and are committed to delivering the customer service solutions that property managers need to excel.
Let’s Discuss Your Property Management Answering Service Needs
Every property management company is different. We are here to help you design an answering service that meets your needs. Contact us today to explore pricing and to speak with a member of our account management team, who can learn more about your situation and help advise which plan and options will best fit your business.