Medical office receptionists do a lot more than answer the phone. That means that phone calls sometimes get pushed to the wayside, which can negatively impact the patient experience. With medical virtual receptionist services from Absent Answer, you can can ensure every phone call made to your office is answered live by a trained representative working as an extension of your office.
A 24 Hour Virtual Office Receptionist for Medical Practices
Our virtual medical receptionists answer calls for healthcare practices 24 hours a day, 365 days a year. When your regular office staff goes home for the day, our virtual receptionists are still available and ready to take your calls. Whether you are looking for daytime overflow answering service support, an after hours service, or a 24/7 office receptionist solution, our team of professional agents can help.
Answering Calls in the Name of Your Practice
Absent Answer virtual receptionists answer calls live in the name of your practice. Our goal is to give your patients and callers a professional telephone experience by functioning as an extension of your office. We can process routine office calls, hold messages for office personnel, transfer calls, escalate emergency on-call messages, and handle other calls per your specifications.
With Absent Answer, you never have to worry about missing a call, and rest easy knowing that every call we answer on your behalf is handled precisely the way you want it.
Handling Phone Calls and Routine Receptionist Duties
Medical virtual receptionists can do more than just answer the phone and take messages. We can answer questions, walk callers through step by step instructions, route calls to different extensions, schedule and manage appointments, interface with online software systems, escalate calls to on-call personnel, and more.
Whether we’re supporting existing medical office staff or functioning as your entire virtual medical office, we are prepared to serve as your front line customer service representatives and provide courteous, reliable receptionist staffing at a fraction of regular costs.
Only Pay for What You Need
Hiring a virtual receptionist for your medical office costs far less than hiring an additional employee to handle the same work. In fact, our answering service packages are based on usage, meaning you pay for what you need and nothing more. Whether we’re taking calls 24 hours a day or during select hours, our pricing is based on usage. You can have a medical receptionist from Absent Answer on call 24/7 for a fraction of what it would cost to have an hourly employee working in your office.
Get Started Today
Ready to expand your call coverage and deliver a professional call experience to your patients? We are ready to help. Contact our account team today to discuss your virtual medical office receptionist needs and learn more about our affordable pricing packages.