Absent Answer provides 24 hour answering services for Information Technology (IT) companies looking to deliver high quality customer service without incurring the cost of managing an in-house call center operation.
Custom Telephone Answering Services for Tech Companies
Our trained customer service representatives are skilled at providing Tier 1 technical support, fielding help desk inquiries, routing calls, interfacing with cloud based applications, taking messages, and more. With Absent Answer, your technology shop can maintain a fully featured, 24/7 call center to help enhance customer satisfaction, adhere to service level agreements (SLAs), and keep your skilled personnel focused on higher value tasks.
The suite of customizable IT answering services provided by Absent Answer include:
- After hours IT answering services
- Tier 1 help desk call center solutions
- Overflow call answering
- Call routing and message taking services
- Work ticket management and inbound support requests
- Client specific call center queues for managed service clients
- Process based technical support and troubleshooting
- On-call escalation and emergency call dispatching
- Daytime virtual receptionist
- And more!
Improve Your Technical Support Response Time
The last thing customers want to hear when calling their IT company is voicemail. They need help, and they want to speak to a live person. Whether that’s during office hours or 2 o’clock in the morning, they expect someone to be there, especially if it’s party of a service level agreement or managed service contract. With Absent Answer, you can meet that need and more, providing professional live operators to field each and every call and ensuring your policies are followed per customer expectations.
Our IT answering service not only improves customer service, it improves your response time as well, allowing every caller to have their need addressed right away instead of leaving a voicemail and awaiting a call back. Even when a call needs escalated and a call back is required, customers will feel more confident when someone answers live and takes responsibility for the next stage of the support process.
Close More Deals By Touting 24/7 Availability and After Hours Technical Support
Customers expect support when they need it, not when your office is open. By implementing a 24 hour technical support hotline or call center to serve the needs of your customers, you instantly gain a competitive advantage over firms with more limited availability.
Instead of making your support department a cost center and viewing each inbound call as an expense, Absent Answer can help turn it into a profit center, providing a valuable benefit that your sales team can use to close more deals. And if customers call after hours but aren’t paying for premium service, our agents can help upsell them on priority support and make them aware of additional charges that may be incurred, helping increase your revenue.
Let’s Design Your Ideal IT Answering Service
Every technology company is different. Computer repair shops have different needs than software development firms and managed service providers (MSPs). We are here to help you design a technology call center that meets your needs. Contact us today to explore pricing and to speak with a member of our account management team, who can learn more about your situation and help advise which plan and options will best fit your business.