Put your best foot forward and close more business with HVAC Answering Services from Absent Answer. Our skilled answering service representatives specialize in answering calls in the name of your business and providing excellent customer service, which helps you stand out in the marketplace and convert a higher percentage of calls into new appointments.

HVAC technician

Personalized HVAC Call Taking and Messaging Service

HVAC companies can’t afford to have calls going to voicemail. When a customer calls for service or needs help, they want to speak to someone right away. If you send customers to voicemail, they’ll likely call a competitor.

Our HVAC call taking and messaging services are designed to help grow HVAC businesses by providing the trained call center staff necessary to answer every call live. No confusing automated systems or phone trees; we answer live in the name of your company and help customers as if we were working out of your office.

Whether you’re a solo HVAC technician, a small shop with several technicians, or a multi-location enterprise, the answering service professionals at Absent Answer can tailor a call center solution to meet your needs. We can answer calls live, route information to the appropriate party, providing pricing or availability information, schedule appointments, dispatch emergencies to on-call technicians, and more.

24 Hour HVAC Answering Service

Our answering services for HVAC companies are available 24 hours a day, 365 days a year. Our call center never closes, which means you never have to close, either. And unlike paying employees to work full-time on your behalf, we only get paid when you need us. WIth Absent Answer, you can deliver 24 hour customer service and after hours emergency services for a fraction of regular staffing costs.

HVAC Live Answering Services

Our HVAC virtual receptionists can do more than answer the phone. Our services are 100% customizable and can be tailored to your exact needs. Whether you need basic message taking or more comprehensive dispatching and online scheduling, we can help. Here are some common call center solutions we provide to HVAC contractors:

  • Live Customer Service
  • After Hours Answering
  • On-call Scheduling
  • Emergency Dispatching
  • Message Taking
  • Call Routing
  • Appointment Scheduling
  • And more!

Does your HVAC company need help handling phone calls, dispatching, and appointment scheduling? Contact us today to get pricing and learn more about taking your customer service operation to the next level.