Our government answering service helps agencies, municipalities, and officials stay in touch with their constituents and provide important call center services for a fraction of in-house costs.
24 Hour Telephone Answering Services for Government Agencies
Government agencies provide a myriad of essential services, many of which require front-line call center support. Our 24 hour government call center can help governments lower their operating costs without sacrificing the quality or availability of services.
As a U.S. based call center, all of our calls are answered live here in the United States. Every call is answered by a professionally trained customer service representative and handled per your procedures. That means we can function as an extension of your office or agency, answering calls as though we were in your office. Whether you need assistance fielding emergency calls after-hours or daytime support to help alleviate the burden on your office staff, Absent Answer can help.
Custom Government Answering Services
Our telephone answering services are100% customizable and can be tailored to meet the needs of any government entity, including Federal, State, City and Municipal government offices or departments.
To ensure that you can provide the right response at the right time, we provide customized message management tools to give you the consistency you need. Our calls are recorded and we can provide detailed messages and reporting to assist with compliance and transparency.
Every element of our government answering service is customizable. From the scripting we follow to the procedures we follow for delivering messages.
Common government call center services include:
- Customer Service Outsourcing
- Virtual Receptionist Services
- Government Hotlines
- Emergency Hotlines
- Disaster Call Center Solutions
- Compliance Hotlines
- After-Hours Answering Services
- And More!
How a Government Answering Service Works
Utilizing our government answering service is a simple process. It starts by establishing your account and determining how your calls should be handled. Every government office is different and the nature of your account will vary based on the type of calls we are handling on your behalf. If we are your daytime virtual receptionist, we may be tasked with taking messages or routing callers to the appropriate party within your office. If we are your after-hours emergency department, we may filter calls based on urgency and dispatch messages to on-call personnel.
Once your account is established, sending calls to Absent Answer is as easy as forwarding your phone lines. This is generally a straightforward process handled through your telephone provider. Your phone lines can also be configured to enable our call center to provide overflow support; sending excess calls to our call center when your operators are busy. We can take calls 24 hours a day, during specified hours, or whenever you need assistance.