Can I give out or advertise the 800# Absent Answer provides with the service?
Yes. The number is yours and you can advertise it, call forward to it, or both.
Can I receive messages when traveling overseas?
If your phone or pager has international text capabilities, you will receive your text messages from Absent Answer.
Will Absent Answer take credit card information for order taking?
Yes. Our receptionists have the ability to take credit card details for this type of call.
Can Absent Answer process orders for my company?
Yes. We interface our technology with your website’s shopping cart to process online orders.
Can I change the “on-call” person at the last minute?
Of course. Just give Absent Answer a call and one of our agents will make the change for you.
Does Absent Answer offer its services nationwide?
Yes, Because of Absent Answer’s advanced technologies it does not matter where your business is physically located.
Do you keep messages in an archive?
Yes. We keep a history of all your messages for 1 year. This also includes all voice-recorded conversations.
Can I receive a local telephone number?
Yes, to keep your “local presence” in place, simply advertise your existing local number and forward that number to Absent Answer.
How long does it take to have an account activated and start service?
Depending upon the complexity of the account, usually within 24 hours.
Is this a long-term contract?
No. Absent Answer operates on a 28-day cycle-to-cycle basis with a 28-day notice to cancel. There are no early termination fees.
What are the advantages of time-based billing?
Absent Answer service is charged on a “time used” approach. In other words you simply pay for what you use and not for what you thought you would use.
With 28-day billing cycle aren’t you billing an extra 13th month?
No, You are only charged for the time you use in the same 12 months. Absent Answer bills in 28-day cycles to coincide with our most valuable asset our agents.