When an emergency call is made to your medical practice, there is no time to waste and you need to be prepared. Absent Answer provides 24 hour emergency medical answering services that are designed to handle each and every urgent call per your practice policies and ensure every caller receives a prompt, professional response.
Your 24 Hour Emergency Medical Call Center
Urgent calls can happen at any time. If your office is closed and a patient has an emergency, reaching a voicemail message or being told to call back is the last thing they want to hear. Our answering service allows you to answer each and every call live and give patients a more personal touch.
Our emergency call center never closes. We take urgent medical calls 24 hours a day, 365 days a year. After office hours, over the weekend, on holidays, or during the day when your office staff is busy and wait times are high — we are there to assist.
Filtering Urgent Calls for Your On-call Staff
Every call isn’t an emergency. Some calls can wait for office hours, some should reach your on-call personnel, and others should be referred to 911. Our job is to follow your precise instructions and work to immediately identify the nature of a call so that we can handle it accordingly. Our agents ask the right questions and can immediately refer callers to 911 if necessary, or take their information and escalate it to your on-call staff. Routine office messages can be transcribed and held until your office staff returns.
With Absent Answer, you can ensure every call made to your medical practice is handled appropriately and that no unnecessary distractions are paged to your on-call physician. We are the front lines and work as an extension of your business to ensure urgent calls are receiving the attention they require and that routine office calls aren’t interfering with on-call staff after hours.
Get Started Today
Provide the emergency call center coverage your medical practice needs. Contact Absent Answer today to learn more, discuss your answering service needs, and review our budget friendly pricing packages.