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Emergency Call Answering Service

24/7 answering service for business continuity and emergency response

24/7 answering service for business continuity and emergency response

Experience peace of mind with our 24/7 Emergency Answering Service, your dedicated partner in crisis management and business continuity.

Benefits of an Emergency Response Answering Service

In times of crisis, every call matters. As your dedicated emergency response partner, we offer robust 24/7 emergency answering services to ensure swift, professional, and compassionate responses to every emergency call. Our solutions are designed to aid industries across the spectrum, including disaster restoration firms, healthcare providers, and businesses requiring immediate action to maintain business continuity. From disaster recovery efforts to managing on-call paging for medical clinics, we are your reliable support system, any time, any day.

Our emergency answering service can help you with:

Uninterrupted, 24/7 Availability

Your business cannot afford to miss an emergency call. With our 24/7 emergency answering services, you can trust that all calls will be attended to promptly, even during off-hours, weekends, and holidays. We ensure that help is always available for your customers when they need it most.

Professional & Compassionate Response

In an emergency, your customers and staff need more than just a response—they need understanding and empathy. Our trained operators handle each call with the utmost professionalism and compassion, helping to reassure and assist callers during high-stress situations.

Efficient Emergency Call Dispatching

Our services ensure that all calls are evaluated and directed appropriately. Whether it’s contacting your on-call personnel, managing emergency dispatch, or assisting with immediate service requests, we help streamline your response process to ensure quick action when it matters most.

Business Continuity

Emergencies and disasters can disrupt your operations without warning. Our emergency answering services are a key component of your disaster recovery strategy, helping to maintain communication and service levels even in the most challenging circumstances. Your business stays accessible, helping you safeguard your reputation and maintain customer trust.

Seamless Emergency Call Handling: Always Ready, Always Responsive

In industries like disaster restoration, field service, and healthcare, immediate and effective responses to emergency calls can make all the difference. Our operators are trained to manage these situations with expertise and compassion. We quickly and accurately dispatch emergency calls to your team, facilitating a fast response time.

As your partner, we become an extension of your business, ensuring that each call is answered promptly, professionally, and according to your protocols. Rest easy knowing we’re here to support your business around the clock, 365 days a year.

Customer service agent taking calls in a call center
Entrepreneur working on business continuity plan

Strengthen Your Disaster Recovery Plan with Business Continuity Support

Unforeseen disruptions can gravely affect your operations. Whether it’s a natural disaster, a power outage, or any other crisis, being prepared is crucial.

Emergency call center support from Absent Answer bolsters your business continuity plan, acting as a dependable communication channel when you need it most. With our service, you maintain your connection with customers and staff, ensuring continued service delivery and communication even in the face of adversity. We’re more than just a call answering service; we’re a crucial part of your strategy to weather any storm and recover with minimal disruption.

Emergency Call Center Features

Emergency Call Handling Solutions

24/7 and After Hours Emergency Answering

Emergencies don’t adhere to regular business hours, and neither do we.

Our 24/7 and after-hours emergency answering service ensures that no call goes unanswered, providing a reassuring presence for your customers during their time of need. This continuous coverage lets your business respond promptly to urgent inquiries or requests, improving customer satisfaction and safety.

Answering service agent taking after hours calls
Agents dispatching calls in a customer service call center

Emergency Call Dispatching & On-Call Management

Emergencies require swift and coordinated responses. Our service takes on the responsibility of managing your emergency calls and coordinating with your on-call personnel. We ensure each emergency call is quickly dispatched to the appropriate personnel, significantly improving response time and operational efficiency.

Our comprehensive on-call scheduling system ensures real-time updates and accurate communication, allowing your team to focus on resolving the urgency matters at hand.

Disaster Recovery and Business Continuity

Emergencies and disasters can disrupt your operations, but with our answering service integrated into your disaster recovery plan, you maintain vital lines of communication.

Not only do we ensure you stay connected with your customers, preserving their trust and your business reputation, but we also facilitate internal communication across departments and locations. Our service aids in coordinating your team’s response, ensuring staff members stay informed and connected, even when regular communication channels are compromised.

Aerial view of a flooding disaster
Virtual receptionists taking calls in a call center

Medical Emergency Call Handling

In healthcare, a quick and empathetic response to emergencies is critical. Our answering service handles each call with the utmost care and professionalism.

From addressing urgent patient inquiries to connecting on-call medical professionals, we ensure timely communication and support. Our trained operators handle sensitive situations with compassion, providing reassurance to patients and aiding healthcare providers in delivering the immediate care required.

How Our Emergency Answering Service Works

Ensure your urgent calls are handled promptly and accurately with Emergency Answering Services from Absent Answer.

24/7 emergency service call

24-Hour Emergency Phone Answering Services

Absent Answer’s emergency call center is available 24 hours a day, 365 days a year, providing around-the-clock telephone answering services and urgent call dispatching solutions to organizations nationwide.

Emergencies can happen at any time, day or night. With Absent Answer, you never have to worry about missing or mishandling an emergency call. Our trained emergency answering service representatives are always on standby, ready to answer your calls live and swiftly execute your emergency call handling procedures.

Emergency Call Handling Tailored to Your Needs

If your organization fields emergency calls, you know there is little room for error. Whether you’re an IT company up against a service level agreement (SLA), a security firm responding to a critical monitoring alert, or contractor offering 24/7 emergency services, it is important that your critical calls be handled with care and attention to detail.

Our emergency answering services are 100% customizable and can be tailored to the unique needs of your organization. Our trained staff can follow your instructions, help filter out non-urgent calls, take detailed messages, and dispatch information to your on-call staff. If we have trouble dispatching a call, we can implement detailed escalation procedures that are followed until the call is cleared. Emergency calls can be relayed via voice, text message, email, or a combination of methods. Call relaying instructions can even vary by personnel. Call scripting can be customized so that critical information is collected from every caller.

A Trusted Emergency Call Center Since 1985

At Absent Answer, we’ve been answering emergency calls since 1985. Each and every call, message, order and appointment gets handled accurately – 100% of the time. That kind of reliability allows you to focus on growing your business while we worry about handling your important calls and serving as your virtual disaster response call center. The personal touch that your callers feel is the same personal attention you can expect every day.

To your callers with emergencies, we are a friendly, helpful extension of your team.

To you, Absent Answer is an accurate and reliable emergency call center who knows you and your business. We are your emergency support agents who never miss a call, take a day off, or call in sick.  

Get Started Today

Ready to setup an emergency answering service and have your urgent calls handled by the professionals at Absent Answer? We are ready to help. Contact us today to discuss your emergency call handling needs and learn more about our affordable pricing packages.


An emergency answering service is a specialized type of call handling service that operates 24/7 and is available on-demand to promptly answer, route, and manage calls of an urgent or critical nature. These services are often utilized by businesses in a variety of sectors such as healthcare, disaster restoration, property management, and more.

When a call comes in, professional call operators, trained in emergency protocols, take the call, provide immediate response, and follow the caller’s pre-established emergency instructions. This could involve dispatching on-call personnel, guiding the caller through pre-determined emergency procedures, or connecting the caller to necessary resources.

Utilizing an emergency answering service ensures that critical calls are handled swiftly and efficiently, improving response times and overall customer satisfaction, even outside of typical business hours.

Our emergency answering service coordinates with your on-call personnel by utilizing an advanced web-based on-call scheduling system. This system ensures that on-call schedules and contact information are always up-to-date, reliable, and available to our call operators.

We can create detailed on-call schedules based on a variety of factors such as call-type, time of day, day of the week, and more. This allows us to connect each call to the most appropriate personnel, ensuring an efficient and tailored response to each individual situation.

Additionally, we establish distinct on-call protocols for each scenario and contact. These protocols specify the preferred method of contact for each of your on-call team members. For instance, if one technician prefers a text message first, whereas another prefers an immediate phone call, our system can accommodate everyone’s specific needs. This flexibility ensures a smoother operation, enhancing both team cooperation and client satisfaction.

When an emergency call comes in, our professional operators evaluate the urgency and nature of the call based on your defined criteria. They then follow the pre-established protocol which could involve providing immediate assistance, dispatching the call to the appropriate on-call personnel, or guiding the caller based on pre-determined emergency procedures. This systematic approach guarantees that every call is handled promptly, professionally, and in accordance with your specific guidelines, resulting in an efficient and effective emergency response.

Get Started Today

Impress your callers and deliver excellent customer service on a budget with Absent Answer.

Providing Emergency Response Nationwide from the Heart of Florida

As a US-based emergency answering service, Absent Answer proudly serves clients from coast to coast, providing reliable and professional call handling when you need it most.

Headquartered in sunny Florida, we’ve established a reputation for excellence in emergency call management. No matter where your business is located across our great nation, our Florida-based team is ready to serve as an integral part of your emergency response strategy.

Offering round-the-clock service, we ensure that you’re always prepared to respond to your needs, whether they arise during the busy hours of the day or in the quiet of the night. Our commitment to excellence is as steadfast as Florida’s Everglades and as reliable as its year-round sunshine.

Abstract map of the USA with lines connecting different dots/cities