Ensure your urgent calls are handled promptly and accurately with Emergency Answering Services from Absent Answer.
24-Hour Emergency Phone Answering Services
Absent Answer’s emergency call center is available 24 hours a day, 365 days a year, providing around-the-clock telephone answering services and urgent call dispatching solutions to organizations nationwide.
Emergencies can happen at any time, day or night. With Absent Answer, you never have to worry about missing or mishandling an emergency call. Our trained emergency answering service representatives are always on standby, ready to answer your calls live and swiftly execute your emergency call handling procedures.
Emergency Call Handling Tailored to Your Needs
If your organization fields emergency calls, you know there is little room for error. Whether you’re an IT company up against a service level agreement (SLA), a security firm responding to a critical monitoring alert, or contractor offering 24/7 emergency services, it is important that your critical calls be handled with care and attention to detail.
Our emergency answering services are 100% customizable and can be tailored to the unique needs of your organization. Our trained staff can follow your instructions, help filter out non-urgent calls, take detailed messages, and dispatch information to your on-call staff. If we have trouble dispatching a call, we can implement detailed escalation procedures that are followed until the call is cleared. Emergency calls can be relayed via voice, text message, email, or a combination of methods. Call relaying instructions can even vary by personnel. Call scripting can be customized so that critical information is collected from every caller.
A Trusted Emergency Call Center Since 1985
At Absent Answer, we’ve been answering emergency calls since 1985. Each and every call, message, order and appointment gets handled accurately – 100% of the time. That kind of reliability allows you to focus on growing your business while we worry about handling your important calls and serving as your virtual disaster response call center. The personal touch that your callers feel is the same personal attention you can expect every day.
To your callers with emergencies, we are a friendly, helpful extension of your team.
To you, Absent Answer is an accurate and reliable emergency call center who knows you and your business. We are your emergency support agents who never miss a call, take a day off, or call in sick.
Get Started Today
Ready to setup an emergency answering service and have your urgent calls handled by the professionals at Absent Answer? We are ready to help. Contact us today to discuss your emergency call handling needs and learn more about our affordable pricing packages.