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December 22, 2020

Explore the Benefits of Outsourcing Tier 1 Help Desk Services

No matter what line of business you are in, if you fail to serve your customers you will quickly be out of business. From manufacturing and online companies to the service economy and retail, the customer is king. Providing top-notch customer service is critical to success, and companies that ignore their customers do so at their peril.
January 31, 2022

How Much Does an Answering Service Cost in 2022?

When a business is looking for an answering service, one of the first things they want to know is how much it will cost. This answer can be difficult to determine, as there are many factors that go into the price of an answering service. In this blog post, we will discuss some of those factors and help you understand how pricing works in the answering service industry.
January 31, 2022

What Can An Answering Service Do For Your Business?

You may have heard of a business answering service before, but what do they actually do? Simply put, a business answering service takes messages from customers and forwards those messages to the appropriate party as dictated by the business. In doing so, they reduce the number of missed calls and abandoned messages that would otherwise harm your business’s relationship with potential or existing customers.
April 1, 2022

How a Property Management Maintenance Call Center Works

Property managers have a lot on their plate. Between finding new tenants, dealing with billing and rent collection, and overseeing repairs and maintenance, there’s hardly time to take a breath. As a result, many property management companies turn to call centers to help them manage their maintenance needs.