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What Does a Virtual Medical Receptionist Do?

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How an After-Hours Call Answering Service Works
November 23, 2022

What Does a Virtual Medical Receptionist Do?

Are you a doctor or medical practice looking for an efficient way to manage incoming calls? A virtual medical receptionist may be the perfect solution!

Virtual medical receptionists provide effective and cost-efficient customer service by taking on administrative tasks such as greeting patients, scheduling appointments, and answering common questions.

With their help, your practice can focus more on delivering the best care to your patients.

Let’s examine what these services can do for you and your practice.

What is a Virtual Medical Receptionist?

A virtual medical receptionist is an answering service that takes calls for medical practices or physicians, often accepting messages and on-call requests from patients and other callers who call outside the office or clinic hours. 

The service provides numerous receptionists available 24 hours a day who aim to deliver patients the same customer service they would receive from the office or in person without additional staff.

Virtual medical receptionists take calls for your office and provide basic administrative services such as booking appointments, providing information on services offered, taking messages, and handling calls.

How Does a Virtual Medical Office Receptionist Work?

Virtual medical receptionists take calls for medical offices, but how does that work?

Virtual medical receptionists are relatively easy to set up.

First, you will be required to provide basic information about your practice, such as the name, address, contact details, and on-call schedule. This is followed by setting up account instructions and scripting to ensure that all incoming calls are answered appropriately. The service works with customers to understand the types of calls they receive, their on-call instructions, and their policies and procedures.

Once complete, you can forward your phone lines and have calls answered whenever you need support, during lunch, during busy periods, or after office hours. During this time, the receptionists will take down messages, book appointments, answer questions about services offered, and more.

The service can be customized for each practice to meet your business’s needs. This allows for more efficient operations and more personal interaction with patients.

Finally, the virtual medical receptionists will provide regular reports and a web-based dashboard that tracks the number of calls taken, messages left, and more. This ensures that all activities are monitored and can help improve customer service in the future.

What Services Can a Medical Virtual Receptionist Provide?

Virtual medical receptionists are an invaluable resource for medical offices and practices, providing a wide range of services. These services include:

  • After-hours emergency service: Virtual receptionists provide after-hours call answering for patients who need assistance when the office is closed. This allows your practice to respond promptly to patient needs and have a liaison between callers and on-call clinicians. 
  • Patient appointment scheduling: Virtual receptionists make it easy for patients to schedule appointments and stay on top of their health.
  • Overflow answering: During peak times, virtual receptionists can help reduce the volume of calls and improve customer service by taking over when your office lines are busy.
  • Call pre-screening and triage: Virtual receptionists can pre-screen calls to determine the level of urgency and direct them accordingly.

By taking advantage of these services, medical practices can ensure that all calls are answered promptly and efficiently. This allows them to provide better customer service and maintain a positive relationship with patients.

By providing virtual medical receptionists with the tools they need, your practice can be more efficient while providing a higher level of care.

What Are The Benefits Of Virtual Medical Receptionists?

The use of virtual medical receptionists provides a cost-efficient way to manage incoming calls, as well as improved customer service for patients. Here are some of the benefits that you can expect with this service:

  • Cost Efficiency – Virtual medical receptionists provide an affordable alternative to hiring additional employees. This allows for improved cost efficiency without sacrificing quality customer service.
  • Improved Service – Virtual medical receptionists can provide a more personal and tailored patient experience, as they can understand the practice’s needs and answer calls accordingly.
  • Automation – Virtual medical receptionists can automate some of the most tedious tasks, such as on-call scheduling and call notifications. This helps to free up more time for your staff to focus on providing better patient care.
  • Reporting – Virtual medical receptionists provide detailed reports on the number of calls taken, messages left, appointments booked, and more. This gives you an accurate view of how your practice is performing regarding customer service.
  • Flexibility – Virtual receptionists offer flexibility and can be easily adjusted or customized to meet the needs of your practice. This makes it easy to ensure that you provide the best possible service for your patients.
  • Availability – Medical answering services are available 24/7, allowing you to extend your customer service hours and ensure no call goes unanswered. Overall, the use of virtual medical receptionists can help to improve customer service in your practice while also providing cost-efficiency. They are an excellent way to manage incoming calls without adding additional staff.

This is an excellent way to manage incoming calls and free up more time for your staff members to focus. This is an excellent way to ensure your practice runs efficiently while providing the best patient care. Virtual medical receptionists are essential for any medical practice looking to do more with less. 

Why Choose Absent Answer?

Absent Answer has taken calls for doctors and medical providers since 1985 and provides personalized and professional service for practices that need reliable, trustworthy, and courteous staff to handle their calls. 

Our team is experienced in providing excellent customer service and is dedicated to ensuring we offer our clients the best possible experience. We strive to provide efficient, accurate, and timely services while ensuring that all your patient needs are met.  

With Absent Answer as your virtual medical answering service, you can rest assured that your calls are answered promptly and professionally. We guarantee that no call goes unanswered and that your patients receive the highest quality of care. 

Our highly trained staff is available 24/7, and our state-of-the-art technology allows us to provide various services, from appointment scheduling, patient follow-ups, emergency call handling, message delivery, and so much more.

Let us show you how we can make a difference!  Contact us today to get started.