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Phone answering service news, blog and tips

June 15, 2022
Startup workspace

6 Customer Service Mistakes Entrepreneurs Cannot Afford to Make

Good customer service is critical for any entrepreneur who wants to build a successful startup. Generally, a customer who gets treated well tends to spend more money. However, getting customer service right is more complex than it sounds. Mistakes will always happen and are a constant source of improvement, but sometimes errors can be hard to identify. Therefore, to succeed, you will want to identify and anticipate pitfalls before making them. To that end, here are six customer service mistakes you cannot afford to make: 1. Focusing Too Much on the Big Picture  The big picture of your customer service plan is essential, but you can’t skimp on the little things. For example, promotions and incentives will not compensate for poor tone of voice or lack of consistency in message and language. On the other hand, even a tiny pop-up asking them for feedback can make your customer service seem warmer. […]
June 1, 2022
Property manager handing new tenants the keys to an apartment

Benefits of Using a Property Management Answering Service

Property managers are always busy. They have to juggle many tasks during the day, and often they don’t have time to answer the phone. They also face situations after business hours that require immediate attention, despite their office being closed for the day.  A property management answering service is a solution that can help property managers with their call handling needs. In this post, we’ll explore what an answering service is and how it can benefit busy property managers.  What is an answering service? An answering service is a company that answers calls for other businesses. They take messages, dispatch calls, and perform other telephone-related business processes, such as scheduling appointments or answering questions.  What can an answering service do for property managers?  An answering service can perform a variety of tasks for property management companies. For example, they can answer calls from tenants, take messages, and forward calls. They […]
April 1, 2022

Do You Need a Medical Office Answering Service?

If you run a busy practice, a healthcare answering service can do wonders for your medical, dentist, or healthcare office in various ways, regardless of your practice’s size. This will allow your employees to focus their attention where it really needs to be — addressing the patient needs — while a trusted medical answering service handles your incoming patient calls.
April 1, 2022

How a Property Management Maintenance Call Center Works

Property managers have a lot on their plate. Between finding new tenants, dealing with billing and rent collection, and overseeing repairs and maintenance, there’s hardly time to take a breath. As a result, many property management companies turn to call centers to help them manage their maintenance needs. 
January 31, 2022
Woman talking on headset

What Can An Answering Service Do For Your Business?

You may have heard of a business answering service before, but what do they actually do? Simply put, a business answering service takes messages from customers and forwards those messages to the appropriate party as dictated by the business. In doing so, they reduce the number of missed calls and abandoned messages that would otherwise harm your business’s relationship with potential or existing customers.
January 31, 2022

How Much Does an Answering Service Cost in 2022?

When a business is looking for an answering service, one of the first things they want to know is how much it will cost. This answer can be difficult to determine, as there are many factors that go into the price of an answering service. In this blog post, we will discuss some of those factors and help you understand how pricing works in the answering service industry.
December 22, 2020
Tier 1 Help Desk Outsourcing from Absent Answer

Explore the Benefits of Outsourcing Tier 1 Help Desk Services

No matter what line of business you are in, if you fail to serve your customers you will quickly be out of business. From manufacturing and online companies to the service economy and retail, the customer is king. Providing top-notch customer service is critical to success, and companies that ignore their customers do so at their peril.
November 23, 2020
Small Business Customer Service Outsourcing from Absent Answer

6 Powerful Reasons Your Small Business Should Outsource Customer Service

It’s no exaggeration to say that, all else being equal, the quality of customer service can make or break a business. Most customers who abandon a brand say it was because of a negative customer service experience. So, for your business to succeed, you need to deliver first-class customer service.
October 12, 2020

The Amazing Benefits of a 24/7 Answering Service

It can be hard to be available 24/7 and deal with the communication requirements of your business. Having adequate staff and dealing with the challenges of a growing business might seem too much to handle. However, it is these details that will determine the future of your company, and you need to make sure that this future is exactly the way you have planned it to be.
September 8, 2020

Live Answering Service: A Must for Every Organization

When a customer gives your company a call, whether it is to place an order, inquire about a new product, or even complain about your service, it is critical that someone must be ready to provide an answer. It does not matter whether it is early in the morning or late at night, whether it is during weekdays or weekends – you must make sure that they will be provided with the assistance that they need. This is where the importance of live answering service enters the picture. As the name implies, it provides callers with live answer. Meaning, they will be able to enjoy immediate response.   Benefits of Live Answering Service   If you have not yet taken advantage of live answering service, chances are, it is because you do not know how it can be beneficial in more ways than one. Among others, one of its major […]