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Phone answering service news, blog and tips

March 10, 2023
Field Service Truck Fleet

Guide to Setting Up a Dispatching Call Center

As businesses grow, the need for reliable communication becomes increasingly important. In industries such as healthcare, home services, and transportation, the need for efficient dispatching services is critical to ensure that customer needs are met in a timely and effective manner. In this comprehensive guide, we will explore dispatching call center services and their importance to businesses. We will provide an overview of what dispatching call center services are, why they are important, and what features to look for when choosing a provider. Understanding Dispatching Call Center Services Dispatching call center services are specialized call answering services that focuses on dispatching staff or resources in response to customer requests or emergencies. Essentially, dispatching call center services act as a communication hub between customers and staff members, ensuring that requests and issues are addressed in a timely and efficient manner. A wide variety of businesses rely on call dispatching services, including […]
November 23, 2022
Medical answering service agent wearing a headset

What Does a Virtual Medical Receptionist Do?

Are you a doctor or medical practice looking for an efficient way to manage incoming calls? A virtual medical receptionist may be the perfect solution! Virtual medical receptionists provide effective and cost-efficient customer service by taking on administrative tasks such as greeting patients, scheduling appointments, and answering common questions. With their help, your practice can focus more on delivering the best care to your patients. Let’s examine what these services can do for you and your practice. What is a Virtual Medical Receptionist? A virtual medical receptionist is an answering service that takes calls for medical practices or physicians, often accepting messages and on-call requests from patients and other callers who call outside the office or clinic hours.  The service provides numerous receptionists available 24 hours a day who aim to deliver patients the same customer service they would receive from the office or in person without additional staff. Virtual […]
November 23, 2022
Image of a man on his phone at night with text that reads "How an After Hours Answering Service Works"

How an After-Hours Call Answering Service Works

At its heart, every business is a people business. Whatever your industry, customer service is integral to sustainable and profitable growth – 91 percent of consumers are more likely to make another purchase from a business following a positive customer service experience. But what happens when a client or prospect phones after hours? How can you deliver the same high standard of customer care while staying within budget and affording your employees the work-life balance they deserve? The answer for many businesses is an after-hours call answering service, also known as an after-hours telephone answering service or call center. What Is an After-Hours Answering Service? An after-hours answering service is a call answering service that allows your business’s phone lines to stay open 24 hours a day, every day of the year – including weekends and holidays. Organizations from a dynamic cross-section of industries and specialty areas benefit from ensuring […]
October 6, 2022

Why Using an Answering Service is Cheaper than Hiring a Receptionist

Businesses need to have calls answered live to provide excellent customer service. Two ways businesses can provide live customer service are by hiring employees in-house or outsourcing to an answering service.  Both approaches have pros and cons, but using an answering service is more cost-effective than hiring additional staff. Using an Answering Service vs. Hiring Staff Answering services use what is known as usage-based pricing. This means that businesses only pay for the services they use. No need to worry about benefits, vacation time, or other employee-related costs. This makes answering services a more affordable option for small businesses in particular. When comparing the cost of using an answering service to hiring additional staff, it is important to consider all the associated costs. In addition to salary, businesses must also factor in the cost of benefits, vacation time, and other employee-related expenses. When these costs are taken into account, it […]
October 6, 2022

Should Small Businesses Answer Calls After Hours?

After-hours call handling for small businesses: options and considerations for dealing with phone calls outside regular business hours. Small businesses have a lot to juggle and often operate on tight budgets, so it’s no surprise that after-hours calls can be a tricky issue. There are several ways to handle calls when your office is closed, each with pros and cons. Common Approaches for Handling Calls After Hours There are numerous ways that you can address after-hours calls. Let’s review some of the most common approaches. Voicemail One option is simply utilizing voicemail. This is usually the most affordable option, but it can also be the least effective. Customers may not bother leaving a message if they know they won’t receive a call back until the next business day. Additionally, voicemail can give the impression that your business is small or unprofessional. Automated Greeting Another option is using an automated greeting […]
August 17, 2022

After-Hours Maintenance Best Practices for Property Managers

If you manage a commercial or residential property, you must ensure that you provide a high level of service at all times. In short, this cannot be a “9 to 5” arrangement, and you must be willing and able to spring into action whenever tenants encounter a maintenance problem. But how can you deal with those after-hours emergency calls? How do you set up a system that will allow you to be there when it matters while still retaining your sanity? Let’s explore the best ways for a property manager to handle after-hours maintenance. Keeping Up with Preventative Maintenance Before you think about setting up a system to handle your after-hours calls, you should do whatever you can to minimize the need for it. Unfortunately, you cannot predict unexpected issues, as they can happen anytime. However, you can certainly keep up with your preventative maintenance obligations and tackle repairs as […]
June 15, 2022
Startup workspace

6 Customer Service Mistakes Entrepreneurs Cannot Afford to Make

Good customer service is critical for any entrepreneur who wants to build a successful startup. Generally, a customer who gets treated well tends to spend more money. However, getting customer service right is more complex than it sounds. Mistakes will always happen and are a constant source of improvement, but sometimes errors can be hard to identify. Therefore, to succeed, you will want to identify and anticipate pitfalls before making them. To that end, here are six customer service mistakes you cannot afford to make: 1. Focusing Too Much on the Big Picture  The big picture of your customer service plan is essential, but you can’t skimp on the little things. For example, promotions and incentives will not compensate for poor tone of voice or lack of consistency in message and language. On the other hand, even a tiny pop-up asking them for feedback can make your customer service seem warmer. […]
June 1, 2022
Property manager handing new tenants the keys to an apartment

Benefits of Using a Property Management Answering Service

Property managers are always busy. They have to juggle many tasks during the day, and often they don’t have time to answer the phone. They also face situations after business hours that require immediate attention, despite their office being closed for the day.  A property management answering service is a solution that can help property managers with their call handling needs. In this post, we’ll explore what an answering service is and how it can benefit busy property managers.  What is an answering service? An answering service is a company that answers calls for other businesses. They take messages, dispatch calls, and perform other telephone-related business processes, such as scheduling appointments or answering questions.  What can an answering service do for property managers?  An answering service can perform a variety of tasks for property management companies. For example, they can answer calls from tenants, take messages, and forward calls. They […]
April 1, 2022

Do You Need a Medical Office Answering Service?

If you run a busy practice, a healthcare answering service can do wonders for your medical, dentist, or healthcare office in various ways, regardless of your practice’s size. This will allow your employees to focus their attention where it really needs to be — addressing the patient needs — while a trusted medical answering service handles your incoming patient calls.
April 1, 2022

How a Property Management Maintenance Call Center Works

Property managers have a lot on their plate. Between finding new tenants, dealing with billing and rent collection, and overseeing repairs and maintenance, there’s hardly time to take a breath. As a result, many property management companies turn to call centers to help them manage their maintenance needs.