Florida law practices looking for premium, 24 hour telephone answering services turn to Absent Answer, a leading Jacksonville based call center and customer service provider. We have more than three decades of experiencing helping attorneys handle their virtual receptionist and call answering needs, providing everything from routine message taking services to call routing, appointment scheduling, after hours call escalation and more.
Capture Every New Client While Reducing Costs
The legal profession is competitive: When new clients call, they expect an answer, and want to speak with someone right away. If your law office isn’t equipped to field every phone call, you could be losing valuable opportunities. With our answering service for lawyers, you can rest assured that every call will be answered live by a friendly receptionist who is prepared to handle the situation as if he or she were a full-time employee working in your office.
We can assist new clients with scheduling an initial appointment, attempt reaching you directly with urgent matters, immediately text and email call information, and follow defined scripting based on the type of call or situation.
And because we’re paid based on the amount of time spent handling calls on your behalf, not every hour we are available, you can obtain 24 hour coverage for a fraction of what it would cost to hire an employee.
24 Hour Answering Service for Attorneys
Our attorney answering services are available 24 hours a day, 365 days a year. With Absent Answer, your practice never has to miss a call. Whether you need an answering service to handle calls to your law office during business hours, need support when your office closes for the day, or want someone there to answer your calls around-the-clock, our team of expert customer service representatives are always available to help.
Experienced Legal Virtual Receptionists
As one of the most experienced attorney answering service in the state of Florida, we are well versed in the myriad of calls your firm experiences. From new client consultations to urgent client situations, calls from opposing counsel or inquiries from the courthouse — we can handle each and every call in the name of your practice and per the instructions you put in place.
Our answering services for law offices are 100% customizable and can be tailored for practices of all sizes, from solo practitioners to firms with multiple offices and hundreds of legal professionals.
Handling Calls for Law Offices Nationwide
We handle calls for businesses nationwide from our Jacksonville, Florida call center location. Florida law practices prefer Absent Answer for our proximity, but national firms appreciate our experience, redundant servers and fail-safe technology, and ability to handle their calls as an extension of their office, regardless of their location.
All of our calls are answered in the USA from our Florida facility. We never outsource or send calls offshore.
Let’s Talk About Your Answering Service Needs
Every law office is different. We are here to help you design an attorney answering service that meets your needs. Contact us today to explore pricing and to speak with a member of our account management team, who can learn more about your situation and help advise which plan and options will best fit your business.