Busy landlords have a lot to attend to. There are apartment inquiries, leasing questions, maintenance issues, vendor management and administrative housekeeping. Tenant needs often extend well beyond regular office hours, creating a need for 24/7 availability that many landlords grow to resent. The choice between dutifully attending to property needs and maintaining tenant satisfaction or neglecting concerns and increasing financial risk is not a choice most property owners want to make.
With landlord answering services from Absent Answer, you don’t have to make a choice. Our 24 hour telephone answering service delivers a cost-effective means for handling tenant calls, giving you the ability to maintain availability without having to answer every call yourself.
Improving Landlord Customer Service
Customer service is critically important but for busy small business owners, it’s one of the things that often falls through the cracks. Our answering service allows landlords to provide their residents with professional, 24 hour customer service for a fraction of in-house costs.
By outsourcing your customer service to Absent Answer, you free up time to focus on growing your real estate business instead of handling phone calls.
With rental properties generating 31% of the average landlord’s annual income, it’s crucial to maintain full occupancy, and that begins with a sterling reputation and happy tenants.
24 Hour Hotline Service for Landlords
Imagine giving your tenants a single phone number that they can call around the clock, a number that’s staffed by a trained team of professionals who deliver high quality customer service on your behalf.
A tenant hotline provides just that. Our hotline service is 100% customizable and flexible to meet the needs of your property management operation. We can help you establish a 24 hour tenant hotline, a daytime overflow answering service for your office, an on-demand answering service that assists when you’re away from the office, an after-hours maintenance hotline — any configuration that you need to help handle your inbound tenant phone calls and maintain open lines of communication between you and your stakeholders.
Handling Maintenance Emergencies, New Leasing Questions, and More
Our virtual receptionists answer calls per your specifications and can help with a range of different call types, from maintenance emergencies, inbound lead capture, apartment tour scheduling, call routing and dispatching, and more.
The instructions for each call type are tailored to your exact needs. For example, our call center agents can escalate maintenance emergencies to your on-call groundskeeper while holding non-urgent requests for office hours. We can schedule tours for prospective by integrating directly with your online calendar system. We can answer routine questions about available units, refer tenants to third parties for specific maintenance concerns (such as lock-outs), transfer calls to specific parties within your organization, or take basic messages that are sent to you directly.
Upgrade Your Operation with Absent Answer
Landlords looking to grow their rental business and add sophistication to their operation depend on Absent Answer. From assisting existing tenants to fielding calls from new leads, our answering service for real estate professionals delivers the 24/7 coverage and customizable features that you need to upgrade your customer service without drastically increasing your overhead. There are no employees to hire, no office to manage. We take your calls as an extension of your business, answer calls in your name, and follow your instructions. Callers won’t even know they’re speaking to an answering service.
To learn more about how Absent Answer can help your rental business, contact us today.