We Are The Answer

To your callers, we are friendly, helpful and perceived as a real part of your team. To you, Absent Answer is an accurate and reliable personal assistant who knows you and your business. We are your virtual assistants who never miss a call, take a day off or call in sick.

Answering service Jacksonville

Our Brand Promise

Absent Answer promises personalized service that handles every call with a smile in our voice and your best interests in mind.

Answering the Call Since 1985

During that time, each and every call, message, order and appointment was handled professionally and personally. That kind of reliability allows you the time and space to grow your business.

What We Do for You

  • Accurately message and detail every call
  • Convert curious callers into buyers
  • Convert concerned callers into happy customers
  • Impart accurate product and service information
  • Reduce internal staffing headaches with overflow routing

Client Testimonials

“Absent Answer has been our answering service for over 28-years. Their professionalism and courtesy play a definite roll in how our patients and other physicians perceive our office. They are great at taking our after hour and weekend calls, and handle any changes we may need with ease. Over the years we have been approached by many other answering services but have honestly never thought of changing, in fact we have highly recommended Absent Answer to many other offices.”

Dr. George Miquel’s Office

“I am the sole proprietor of Philips Mortuary and Absent Answer has been rendering service for me for the past 17 years. During this time I have often had to rely on Absent Answer when I was not available to answer the phone either due to attending a funeral service and/or assisting family members of the deceased. I highly recommend Absent Answer for their professionalism and conduct receiving and delivering messages sent via telephone.”

Garcia Philips

Philips Mortuary

“We have been using Absent Answer for since we opened our office in 2004. Since there we have referred all of our colleagues to their service. Absent Answer provides excellent customer service along with the proficiency and caring nature of handling our calls. We can always relay on accurate information from receiving our emergency calls. They make sure we get all calls in a timely manner, via a paging system. They follow up on all calls to make sure they were handled and that the patient has been contacted. All operators are very helpful and professional at all times. I would refer anyone to Absent Answer. They provide quality service and they are the best!”

Beaches Pediatrics

“Our company has come to rely on Absent Answer for round-the-clock service to our clients. They are courteous and efficient, and are very helpful in reaching our goals of excellent customer service!”

Speedwinds Nutrition, Inc.

“Thank you so much to everyone at Absent Answer! Your employees have provided us with excellent service for over 4 years now. You have exceeded all expectations. Again, thank you so much!”

Stephanie G.

“We’ve used Absent Answer for over 14-years. As a service based business, our customers have many unique needs which are expertly attended to by Absent Answer when we are out of the office. Absent Answer’s professionalism and courtesy shows on every call from every client when we are out of the office. I highly recommend Absent Answer for your business needs.”

Star Service, Inc. of Jacksonville

Our Clients

It is understandable, you have to rest sometime, but are determined to give your clients the best. Let us take care of the various shifts, where human resources are at a premium; whether you need a lunch hour, sick day or are out of the county, our staff will keep you on track.

Our Clients Include:

  • Medical Practitioners
  • Information Technology Services
  • City and Municipalities, Governments
  • Contractors
  • Property Management
  • Real Estate
  • Elevator Monitoring
  • Roadside Services
  • Legal Professionals
  • Your Small Business….and more!
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