"We have been using Absent Answer for since we opened our office in 2004. Since there we have referred all of our colleagues to there service. Absent Answer provides excellent customer service along with the proficiency and caring nature of handling our calls. We can always relay on accurate information from receiving our emergency calls. They make sure we get all calls in a timely manner, via a paging system. They follow up on all calls to make sure they were handled and that the patient has been contacted. All operators are very helpful and professional at all times. I would refer anyone to Absent Answer. They provide quality service and they are the best!"
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Absent Answer Solutions

24-Hour Live Answering Service:

Absent Answer offers a wide range of service levels for businesses and individuals who need to stay in touch. From after hours call answering or lunchtime messaging and paging, to appointment scheduling and dispatch, we can offer a friendly live voice to your friends and customers.

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Messaging Services:

Never worry about the accuracy of your messages with our highly trained call center professionals. Your messages can be dispatched via a variety of methods: text messaging to your cell phone or PDA, sending emails, alphanumeric or numeric paging, faxing messages or operator recorded voicemail. Absent Answer’s automated message routing program eliminates human error when dispatching to multiple on call staff.

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Customer Support:

Every time a phone goes unanswered, businesses of any size lose potential customers and money. We can help to make sure this never happens to you. Live representatives get the right information and help take care of your customers’ needs. We offer both inbound and outbound customer service. Order taking service is available for small businesses on the grow, and live Internet chat from your website generates more sales and more satisfied customers.

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Help Desk Services:

Commonly referred to as Level 1 Tech Support, many technology companies find that 90% or more of technical support issues can be resolved with the simplest of instructions. "Is it on?" "Is it plugged in?" "Let's try resetting it." So, before the troubled customer gets escalated to the Level 2 Tech Support, they are routed through the Level 1 Techs (Absent Answer agents). Then, if the first steps of trouble-shooting don't solve the problem, the Absent Answer agent fills out a "trouble ticket" identifying the level of importance and then notifies the appropriate staff.

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Virtual Secretary:

Business owners are constantly on the go and in need of a reliable, professional secretary to handle all the tasks of an in-house assistant, but without the overhead. Absent Answer can provide your growing business with a remote office assistant from our very own fully-equipped office.

At a fraction of the cost of staffing a full-time assistant, you can get our services 24 hours a day, 7 days a week. Absent Answer acts as your secretary in answering phone calls, but we can also handle many more tasks!

Consider hiring your own employee. You pay to place ads in the paper to find potential employees, go through hours of interviews, pay taxes, 401K, time off, and the list goes on! Assuming they are only working 40 hrs per week at $10/hr, you are paying more than $2000/mo just for that one employee! Now, consider a virtual secretary:

Our system provides your virtual secretary with all necessary information about your company at the time a call comes in. This allows them to answer your calls with the same knowledge that one of your own employees would have.

A virtual secretary is a unique service that can enhance any business, entrepreneur or professional. We provide many customized business support services... services to maximize your time, minimize your cost and help you develop your profit potential. A competitively priced business support service, we offer a wide range of tools that will help you manage your business. And because you only pay for services as you need them, there is no waste, no initial expense, no hidden cost and no inventory investment.

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Order Entry:

Save time and money required to handle order taking by letting our staff handle those tasks for you. Whether yours is a small business going through growth periods, or a larger operation needing help with after hours or overload order processing, we can provide a helpful solution to your specific needs. Did we mention that we also train our professionals to up-sell and cross-sell in order to maximize your sales efforts?

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Appointment Setting/ Event Registration:

We help you save time and enhance your professional image by providing live-time contact with our registration and appointment team. Our professional and skilled representatives are available around the clock to register attendees and set your important appointments. We Are Available Around the Clock to:

Register attendees for your event
Process payment for registration
Provide details regarding your event or appointment
Answer questions about your event or appointment
Schedule Appointments based on your parameters
Confirm Appointments
Post-Event/ Post-Appointment Follow-Up Surveys

Dealer Locate:

Professional telephone agents will answer your line and provide callers with the nearest location of your store, service location, or dealer. Use your telephone number or we will provide you with a local or toll free number to be published for inquiries as to the location of your dealers, agents, or service centers. When the call is answered, trained telephone Agents will answer the call, request the zip code of the caller, access a preprogrammed database of your sites, and relay the location of the nearest site to the caller.

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Toll Free 800 Numbers:

A toll free number that you can advertise and call forward to. Toll free services for US and Canada.

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Conference Calls:

Providing an excellent platform in business communication, Absent Answer’s audio conferencing is simple to use and highly effective.

Benefits:

Available 24 x 7, whenever you like
No limit to the number of attendees
Crystal clear quality
Easy functionality for host and guests
No minimum usage fees
You save on travel expenses

Inbound Telemarketing:

Do you need 24 hour answering for your marketing campaign? If the goal of your advertising is to start the process of inbound telemarketing, then 24/7 operator capability is a must. Advertising is a waste of money if no one is there to answer the call. When the customer finally calls, and a machine answers, the customer will likely hang up and try your competition. Absent Answer is here to help. Our inbound telemarketing services are here to help whether it is a temporary or permanent campaign; we have a solution that will meet your needs.

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Medical Professionals:

Absent Answer will help you manage patient care in the same caring and professional manner as you do. Whether you use our services 24 hours per day or strictly for after-hours and overflow support, rest assured knowing our professional and skilled representatives are available to enhance your trusted relationship. We also can handle Insurance Verification.
read more about how we serve Medical Professionals...->

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Insurance Verification:

Insurance verification is a very important step in processing an insurance patient. If not done thoroughly, it can be detrimental to the patient and ultimately to the doctor's office. Under the guidance of HlPAA regulations, Absent Answer can handle your insurance verification needs professionally and confidentially over the phone.

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Industry-Specific Services:

Absent Answer has serviced a wide variety of industries since 1985. Some of the Industries we specialize in are: Medical, Law, Franchises, Contractors, Small Business, Cable Companies, IT (Information Technology), and Property Management.
Click here to view the Industries we Serve.

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