"Our company has come to rely on Absent Answer for round-the-clock service to our clients. They are courteous and efficient, and are very helpful in reaching our goals of excellent customer service!"
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Absent Answer Industries

Since 1985, Absent Answer has been customizing services for a variety of industries, including: Medical Practitioners, Attorneys and Bail Bondsmen, Franchises, Contractors, Cable companies, IT (Information Technology), Property Management, and Small Businesses.

Attorneys and Bail Bondsmen

Since 1985, Absent Answer has been answering calls for the legal field. We understand that when it comes to the law, every call is critical for a successful practice. To make sure that important messages get to the right person every time, Absent Answer offers customized call routing for your practice’s specific needs. With customized call routing, Absent Answer can:

Route calls the way YOU want and to the right staff member
Patch callers directly to any phone
Accept collect calls on your behalf
Dispatch text messages to any cell phone or email address
Enable you to make an immediate and informed response to calls resulting in retaining existing clients and earning new ones
Provide you PEACE of MIND that the message was received
Ensure the correct person is being contacted every time with automated on-call rosters
Take routine messages and forward them via fax, or email on a routine basis.
Help you to manage your time and be more productive-profitable
Allow management to be kept informed while not being on call

Cable Companies

To ensure that you can provide the right response at the right time, we provide customized message management tools to give you the consistency you need. Whether your company has a single location or has multiple locations nationwide, Absent Answer can offer:

Customized call routing based upon your business requirements
Route calls the way YOU want and to the right staff member
Ensure the correct person is being contacted every time with automated on-call rosters
Ascertain if problem has been previously reported
Communicate to your subscribers the estimated time of service restoration, thus enhancing subscriber satisfaction and resulting in less repeat calls
Dispatch text messages to any cell phone or email address, enabling you to make an immediate and informed response to calls
Ability for management to be kept informed while not being on call
Our system has the ability to track messages until message is confirmed by on call staff, providing you PEACE of MIND that the message was received
Automated on call rosters ensure the correct person is being contacted every time
Ability to take routine messages and forward them via fax, or email on a routine basis.

City Services, Governments

Absent Answer, a division of C. Reiplich-White, Inc. is registered CCR 48377123, Dunns 148649619, SBA PO259121 and a Florida State Certified MBE. To ensure that you can provide the right response at the right time, we provide customized message management tools to give you the consistency you need. Whether your company has a single location or has multiple locations nationwide, Absent Answer can offer:

Customized call routing based upon your business requirements
Route calls the way YOU want and to the right staff member
Ensure the correct person is being contacted every time with automated on-call rosters
Ascertain if problem has been previously reported
Communicate to your subscribers the estimated time of service restoration, thus enhancing subscriber satisfaction and resulting in less repeat calls
Dispatch text messages to any cell phone or email address, enabling you to make an immediate and informed response to calls
Ability for management to be kept informed while not being on call
Our system has the ability to track messages until message is confirmed by on call staff, providing you PEACE of MIND that the message was received
Automated on call rosters ensure the correct person is being contacted every time
Ability to take routine messages and forward them via fax, or email on a routine basis.

Contractors

How much does one missed call cost you? Did you know that 50% of callers don’t leave a message on answering machines or voicemail? Are you tired of getting non-emergency calls on your cell phone or when you are busy?

Absent Answer’s approach allows us to handle a wide variety of service businesses so you don’t have to worry about missing important calls.

Electricians - Plumbers - General Contractors - Refrigeration Professionals - HVAC Contractors - Elevator Technicians - Excavating - Landscaping - Sewer/Septic Service - Pest Control - Tree Service - Roofing - Janitorial - Fire Remediation

With Absent Answer providing a seamless extension of your office, callers will feel they are talking to someone in your office, giving them the impression that you have a larger business.

Live operators and customized scripting will make your business more efficient and increase the satisfaction of your callers.

Absent Answer’s expertise in the Contractor’s industry features:

Ability to dispatch messages to any combination of devices or email addresses
Ability to track urgent calls until message is confirmed by on call staff
Routing calls the way YOU want and to the right staff member
Ability to patch callers directly to any phone

Medical Practitioners

Absent Answer’s HIPAA trained staff is specifically trained in best practices of supporting patients and medical professionals for over 23 years. Our experience includes working with a variety of Large and Small Practices, General Practitioners, Specialists/Surgeons, as well as Home Health Care & Nursing Agencies.

Absent Answer will help you manage patient care in the same caring and professional manner as you do. Whether you use our services 24 hours per day or strictly for after-hours and overflow support, rest assured knowing our professional and skilled representatives are available to enhance your trusted relationship. Our expertise in the Medical field features:

Insurance verification

Ability to dispatch messages to any combination of devices or email addresses
Ability to track urgent calls until message is confirmed by on call staff
HIPAA trained staff with extensive experience in setting up customized programs for hospitals and large medical groups
Automated on call rosters to ensure the correct person is being contacted every time
Automated message routing program that eliminates human error when dispatching to multiple on call staff
Voicemail screening that can direct patients with non-urgent inquiries to leave a message in voicemail or to call back during normal business hours.
Ability to take routine messages and forward them via fax, or email on a routine basis.
Ability to interface with web-based appointment schedulers

Franchises

Whether your franchise is regional or has multiple locations nationwide Absent Answer provides you with the customized tools you need to ensure that your franchise will be more profitable and more productive. Features include:

Customized call routing based upon your business requirements
Routing calls the way YOU want and to the right staff member
Ability to patch callers directly to any phone
Emergency callers transferred results in immediate attention to caller
Customized franchise locator services: the nearest franchise is contacted based on area code, zip code, city or state
Ability to dispatch text messages to any cell phone, PDA or email address
Ability to take routine messages and forward them via fax, or email on a routine basis.

Information Technology Services

When it comes to hardware or software support, Absent Answer knows each call is critical to the success of your business.

Route calls the way YOU want and to the right staff member
Patch callers directly to any phone
Accept collect calls on your behalf
Dispatch text messages to any cell phone or email address
Enable you to make an immediate and informed response to calls resulting in retaining existing clients and earning new ones
Provide you PEACE of MIND that the message was received
Ensure the correct person is being contacted every time with automated on-call rosters
Take routine messages and forward them via fax, or email on a routine basis.
Help you to manage your time and be more productive-profitable
Allow management to be kept informed while not being on call

Property Management

Allows management to be kept informed while not being on call
Offers customized call routing based upon your business requirements
Routes calls the way YOU want and to the right staff member
Ability to dispatch text messages to any cell phone, PDA or email address
Enables you to make an immediate and informed response to tenants calls
Our system has the ability to track messages until message is confirmed by on call staff, providing you PEACE of MIND that the message was received
We’ll take routine messages and forward them via fax, or email on a routine basis.
Management tool allows you to see your messages and how they were delivered

Small Business

Whether your business consists of one person or multiple people, Absent Answer provides you with the image you require 24/7. If you are currently using an answering machine or voice mail, YOU are missing opportunities with every hang up you experience. How many times have you lost money due to playing "phone tag"?

Calls answered by a professional and courteous receptionist in your company name
Provides the image of a full time office staff resulting in acquiring new business
Offers customized call routing based upon your business requirements
Routes calls the way YOU want and to the right staff member
Ability to dispatch text messages to any cell phone, PDA or email address
Enables you to react to money making opportunities immediately
Ability to patch callers directly to any phone
Ability to take routine messages and forward them via fax, or email on a routine basis.
Allows you to manage your time and be more productive-profitable
Management tool allows you to see your messages and how they were delivered